Lumi, the AI assistant
A conversational agent, free and available 24/7, that goes through bankruptcy procedures, social rights and administrative steps one at a time.
Program · Second chance
When everything gets blurry, be the first guiding light.
The free administrative front line for self-employed people and entrepreneurs facing bankruptcy. Lumi, our AI, answers at any hour. A person takes over when it gets hard.
In numbers
A need nobody had measured.
- 13,000+
- Bankruptcies a year in Belgium, and no roadmap for the people inside them
- 320
- Entrepreneurs supported in one pilot year, by word of mouth alone
- 24/7
- Lumi answers, including in the middle of the night
- 0 €
- Asked of the person asking the question
What it is
First-line help, digital and human.
When a business fails the steps scatter across agencies, lawyers, accountants and social offices, and there is no single door. The obstacle is not that the information is missing. It is that nobody can put it in order under that much stress.
First Lights is the missing door. Lumi, an AI assistant, works through the procedure, the social rights and the paperwork one step at a time, at any hour and for free. When a case is complex or heavy a trained volunteer takes it on. Administrative guidance, not therapy: where am I, what happens next, who do I contact.
- Cost
- Free and confidential
- Available
- Any hour, no form first
- Limits
- Orientation, not legal advice or therapy
Why Pulse runs this
Innovation belongs in the hard moments too.
Innovation usually serves growth and almost never the moment a business breaks. Pulse took the problem the other way round: technology to structure and simplify, people to carry what technology cannot. The combination is the new part, a digital and human front desk that also takes weight off social services already at their limit.
It is also half of a package. First Lights clears the administration, then Revival stands with the person through the rebound. In time First Lights aims to become a European model for it.
How it works
A full program, not just a tool.
The éclaireurs
Trained volunteers for the complex cases: listening, clarifying and orienting, without judgment and without deciding in anyone's place.
Next step
One message is enough to start.
Nothing to fill in, nothing to prove, nothing to pay. Lumi answers now, and a volunteer takes over when it matters.
If this is heavier than paperwork, ask for help now: 081 77 71 50
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